Privacy Policy

Information we collect

We may collect the following types of personal information:

• Contact information. Name, phone number, email address, and mailing or service address.
• Service information. Details about your property and the garage door or overhead door services you request, including appointment dates and times.
• Communication records. Records of phone calls, emails, text messages (SMS), and other communications between you and our team.
• Payment information. Billing details and payment method information necessary to process transactions.
• Website usage data. IP address, browser type, pages visited, and other standard web analytics data collected through cookies and similar technologies.

How we use your information

We use the personal information we collect to:

• Schedule and provide garage door repair, installation, and maintenance services.
• Communicate with you about your service appointments, including sending SMS / text messages for technician ETA notifications, service completion updates, and appointment reminders.
• Process payments and manage your account.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

How we share your information

We do not sell your personal information. We may share your information with:

• Service providers. Trusted third-party vendors who assist us in operating our business — payment processors, scheduling software, and communication platforms (such as our SMS messaging provider). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal requirements. When required by law, regulation, legal process, or governmental request.
• Business transfers. In connection with a merger, acquisition, or sale of all or a portion of our assets.

SMS / text messaging consent

When you provide your phone number and consent to receive text messages from us, that consent is used solely by Overhead Door Company of Vancouver to send you service-related messages such as technician ETA updates, appointment reminders, and repair completion notifications. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

For full details on the SMS program, see our SMS Terms & Conditions.

Data security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations.

Your rights and choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of receiving SMS messages at any time by texting STOP to any message you receive from us.
• Withdraw consent for other communications by contacting us directly.

Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: